Want to receive your bill via e-mail?
Call us at 903-885-7541 or e-mail Lesa at firstname.lastname@example.org
Establishing Utility Service with the City of Sulphur Springs
Identification- State issued Drivers License or ID Card
Social Security Number
Deposit- $60.00 for residential
Commercial deposit varies
Hours- Monday- Friday 8 AM-5 PM
Same day service if you are in before 3:30 PM
Location- 125 S. Davis St. (Connected to Police Station)
Utility Billing Frequently Asked Questions
I just received my first bill and there is a charge labeled NCF, what does that mean?
- NCF stands for New Connect Fee. It is a $10 charge that will be on the first bill only.
What do the codes on my bill mean?
- SA stands for Sanitation, SW stands for Sewer, and WA stands for water.
How can I pay my bill?
- We accept cash, checks, Visa, Master Card, and Discover. There are several options to get payment to us. We accept payment by mail, inside the water office, in the drive thru, in the night deposit, via automatic bank draft, or online. Bank draft forms are available in the water office for those who wish to enjoy easy bill pay.
How does the billing cycle work?
- You will have 15 days to pay your bill. After that, cutoff letters will be sent out, and you will be given no less than 10 days to pay it before it is disconnected.
What happens if I get disconnected?
- In order to get your service reestablished, you will have to pay the total balance on the account plus a $30 reconnect fee. Any payment received on an account after 3:30 p.m. is not guaranteed to be reconnected until the next day.
Does the city allow extensions or arrangements to be made?
- No, there will be no extensions or arrangements.
What are the requirements for trash collection?
- Trash needs to be in bags at the curb by 7 a.m. There is a limit of 7 bags per trash pickup and each bag cannot weigh more than 40 lbs.
Will leaves and limbs be picked up?
- Yes, leaves must be in bags and limbs must be tied in bundles of 3 feet or less. For further questions on trash pickup, please contact Duncan Disposal at 903.886.7832.
Where can I dispose of big items?
- Once a month, free of charge, residents are allowed to take a load to Duncan Disposal’s waste site. A water bill must be presented, along with a matching ID. Loads must be no greater than 5 yards, or the size of the bed of a pickup. Also, once a year the City of Sulphur Springs sponsors a city wide spring clean up. Look for details in the local paper.
I’m moving to another residence in the city limits, what do I need to do?
- Give us a call at 903.885.7541 and we will transfer service from your current address to your new address. There will be a $10 transfer fee.
I’m moving and no longer need service, what do I need to do?
- Call us or come by and we will disconnect your service. Your initial deposit will be applied to the final bill and any credit amount will be mailed to you in the form of a check.
Any additional questions, comments, and concerns can be directed to the water department at 903.885.7541.
City of Sulphur Springs
125 S. Davis
Sulphur Springs, TX 75482